FAQ


 

1. Are your bracelets made out of real gemstones?

Yes. All bracelets and beaded necklaces are made using real high quality genuine gemstones. We also use real gold, and silver.

2. Do you make everything you sell?

Yes. All bracelets and jewelry, unless other wise stated are handmade and designed by The Diana Tracy Collection

3. Do you make custom pieces? Can I customize an existing design?

Yes. If you want something customized contact us and include a picture if you can and we can work on a design together. If you want to customize a current design such as adding gemstones, changing the color or adding accents we can discuss that as well. Additional charges will apply depending on the customization.

4. Do you do bulk orders?

Yes, we can. Contact us to discuss rates and shipping.

5. What method of payment do you accept?

We currently accept PayPal, and all major Credit Cards

6. What countries do you ship to?

We ship Worldwide and we offer Free Shipping in Canada

Shipping rates vary according to destination.

7. How long after payment is made do you ship the item?

2- 3 business days after receipt of payment.